COACHING
Who is Wyndham Destinations
Video
Welcome to Wyndham Destinations! We believe in putting the world on vacation!
What is a WYND Transfer
Video
Introducing Captain Transfer and Wonder Rewards! Your super Transfer Zone team who want to welcome you to the Call Transfer Program.
The Power Indicator
Video
The Power Indicator is our new way of measuring agent success! Here's how the simple formula works.
Memorize the Script
Video
Results consistently show that those who memorize their script outperform those that don't.
Overcome Your Fear
Video
Fear and damaging self-talk can greatly affect an agent's performance. Overcome your fear to boost your transfers!
Transitional Phrases
Video
The first part of a successful transfer is called a "Transitional Phrase". This is what it is and how to use it!
How to Deliver the Offer
Video
There is a right way to deliver the offer to customers! It's simple - no need to complicate it.
Get The YES!
Video
Integrity plays a vital role in transfers. Getting the YES is a vital part of sending qualified transfers.
The Word "No"
Video
Hearing the word "No" is challenging for anyone. However, you will hear the word no, and that's ok!