COACHING

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Who is Wyndham Destinations

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Welcome to Wyndham Destinations! We believe in putting the world on vacation!

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What is a WYND Transfer

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Introducing Captain Transfer and Wonder Rewards! Your super Transfer Zone team who want to welcome you to the Call Transfer Program.

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What's In It for Me

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Learn what's in it for you when you successfully transfer your callers!

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The Power Indicator

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The Power Indicator is our new way of measuring agent success! Here's how the simple formula works.

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Memorize the Script

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Results consistently show that those who memorize their script outperform those that don't.

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Overcome Your Fear

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Fear and damaging self-talk can greatly affect an agent's performance. Overcome your fear to boost your transfers!

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Transitional Phrases

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The first part of a successful transfer is called a "Transitional Phrase". This is what it is and how to use it!

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How to Deliver the Offer

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There is a right way to deliver the offer to customers! It's simple - no need to complicate it.

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Get The YES!

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Integrity plays a vital role in transfers. Getting the YES is a vital part of sending qualified transfers.

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The Word "No"

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Hearing the word "No" is challenging for anyone. However, you will hear the word no, and that's ok!

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